1.Who we are
ChannelRelay is the integration service used by Orchcast.AI and its white-label partners to connect user accounts at Google, Meta, LinkedIn and Canva. ChannelRelay is operated by OrchcastAI (“we”, “us”, “our”).
OrchcastAI, 437 Helmcken Street, Vancouver, British Columbia V6B 2E6, Canada. Privacy questions: privacy@channelrelay.app.
When you click “Connect” on an integration in Orchcast.AI or a partner platform, the provider’s consent screen shows the name “ChannelRelay”. This policy explains what happens to the information that connection gives us. Your use of the wider platform is also covered by the Orchcast.AI Privacy Policy.
2.Information we collect
- Account details from the provider: your name, email address, profile picture and account ID, as shown on the consent screen.
- Access tokens: the OAuth tokens the provider gives us so we can act on your behalf. We never receive or store your passwords.
- Connected account details: for example the Facebook Pages, Instagram professional accounts or websites you choose to connect.
- Content you send or publish: the posts, emails, images and designs you ask ChannelRelay to deliver, and the results (such as a post ID or delivery status).
- Search performance data: clicks, impressions and search queries from Google Search Console, for the websites you connect.
- Technical logs: request times, error messages and IP addresses, used to keep the service secure and working.
3.Data from each connected service
Each integration only asks for the permissions listed below. You can see and refuse them on the provider’s consent screen.
| Service | What we use and why |
|---|---|
| GmailGoogle | Send emails that you write and approve, from your own Gmail address.Your name, email address and Google account ID, plus the emails you choose to send. ChannelRelay cannot read, search or delete your mailbox.gmail.sendopenidemailprofile |
| Google Search ConsoleGoogle | Show search performance for the websites you own, read-only.The list of verified sites and their search performance data (queries, clicks, impressions). Nothing is changed in your Search Console.webmasters.readonlyopenidemail |
| Facebook PagesMeta | Publish approved posts to the Facebook Pages you manage.The names and IDs of the Pages you choose, and the posts you publish to them. ChannelRelay never asks for your Facebook password.pages_show_listpages_manage_postspages_read_engagementbusiness_management |
| InstagramMeta | Publish approved posts to your Instagram professional account.Your Instagram professional account ID and username, and the posts and media you publish.instagram_basicinstagram_content_publishpages_show_list |
| LinkedInLinkedIn | Publish approved posts to your LinkedIn profile.Your LinkedIn member ID, name and email address, and the posts you choose to publish.w_member_socialr_liteprofiler_emailaddress |
| CanvaCanva | Create and edit designs in your own Canva account, then bring the finished design back.Your Canva profile, the designs and assets used in a request, and the exported images. Design generation uses your own Canva plan.design:content:readdesign:content:writedesign:meta:readasset:readasset:writeprofile:read |
4.How we use information
We use the information above only to:
- connect your accounts and keep those connections working;
- publish, send or create the content you or your workspace approve;
- show you whether that content was delivered, and show Search Console data for your websites;
- keep the service secure, prevent abuse and fix problems;
- meet legal obligations.
We do not sell data from connected accounts, use it for advertising, build profiles for marketing, or use it to train artificial intelligence or machine learning models.
5.Google user data
ChannelRelay’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- Gmail: we only request permission to send email (
gmail.send). We cannot read, search, change or delete any message in your mailbox. An email is sent only when you or your workspace send it. - Search Console: we only request read-only access (
webmasters.readonly) to show search performance for sites you own. - We only use Google user data to provide and improve the features you can see in the app.
- We do not transfer Google user data to others except as needed to provide those features, to comply with the law, for security, or as part of a merger or acquisition with your notice.
- We do not use Google user data for advertising, and we do not sell it.
- We do not use Google user data to develop, improve or train generalized AI or machine learning models.
- No person reads your Google user data unless you give clear permission, it is needed for security or to investigate abuse, it is required by law, or it has been aggregated and anonymized for internal operations.
6.Meta, LinkedIn and Canva data
Data from Facebook and Instagram is used in line with the Meta Platform Terms and Developer Policies. We use it only to show your Pages and accounts and to publish the content you approve. We do not share Meta Platform Data with data brokers, use it for surveillance, or try to infer sensitive information from it.
Data from LinkedIn is used only to identify your profile and publish the posts you approve, in line with the LinkedIn API Terms of Use.
Data from Canva is used only to create, edit and export the designs you request in your own Canva account, in line with the Canva Developer Terms. Design generation uses your own Canva plan and credits.
7.How we share information
We share information only in these cases:
- With the provider you connected: for example, sending a post to Facebook when you publish it.
- With your workspace: owners and admins of your Orchcast.AI or partner workspace can see which accounts are connected and what was published.
- With service providers: companies that host and run our infrastructure (such as cloud hosting, storage and email delivery) under contracts that require them to protect the data and use it only for us.
- For legal reasons: when required by law, or to protect the safety and rights of users and the public.
- Business transfers: if OrchcastAI is part of a merger or acquisition, with the same protections and notice to you.
8.How we protect information
- Access tokens are encrypted at rest and never shown in the app.
- All data is sent over encrypted connections (HTTPS/TLS).
- Only staff who need access to run the service can reach production systems, and that access is logged.
- We request the fewest permissions each feature needs, and remove access we no longer need.
9.How long we keep information
- Access tokens: kept only while the connection is active. They are deleted as soon as you disconnect or close your account.
- Connected account details and published content records: kept while your account is active, and deleted within 30 days after you ask us or close your account.
- Technical logs: up to 90 days. Security logs up to 12 months.
- Backups: encrypted and overwritten within 35 days.
- We may keep some records longer only where the law requires it.
10.Your choices and rights
- Disconnect any integration at any time from your workspace settings.
- Remove ChannelRelay’s access from your Google, Facebook, Instagram, LinkedIn or Canva account settings.
- Ask us to access, correct, export or delete your data by emailing privacy@channelrelay.app.
Step-by-step instructions are on our Data Deletion page. Depending on where you live (for example Canada, the EU/UK or US states such as California), you may have further rights and can complain to your local data protection authority.
11.International transfers
OrchcastAI is based in Canada and our service providers may process data in other countries, including the United States and Australia. Where we transfer data, we use contracts and safeguards that protect it as required by applicable law.
12.Children
ChannelRelay is a business service and is not meant for anyone under 16. We do not knowingly collect information from children.
13.Changes to this policy
If we make important changes, we will update the date at the top of this page and let workspace owners know before the change takes effect. If a change affects how we use data from a connected service, we will ask for your consent again where required.
14.Contact us
Privacy questions or requests: privacy@channelrelay.app. General support: support@channelrelay.app. Post: OrchcastAI, 437 Helmcken Street, Vancouver, British Columbia V6B 2E6, Canada.